Our Return Policy
At K&K's Giving Tree, we take pride in the exceptional quality of our products. Each of our products is carefully inspected prior to shipping and we are committed to customer satisfaction.
Upon receipt, please inspect your purchase and notify us of any damages and we will arrange for a prompt replacement. If, within 30 days from time of purchase, you are dissatisfied for any reason, you may exchange or return your purchase for a refund of the merchandise value.
Please note that proof of purchase is required for a refund. Upon return, your item will be inspected, and exchanges, credits and refunds will be issued for the purchase price only. Any taxes charged will be refunded in accordance with state and local laws. Shipping charges are non-refundable with the exception of damaged or defective merchandise.
We cannot accept returns on monogrammed, personalized, special-order items, or on items damaged through normal wear and tear. We also cannot accept returns of final-sale items. (All items with a discounted sale price are considered Final Sale Items.)
Merchandise must not be worn, altered, or washed and must have all tags attached.
For returns of items purchased from your K&K’s Giving Tree Registry, we will gladly provide a refund or exchange for the merchandise within 90 days of your event or within 90 days of purchase, whichever date is later.
If your returned package arrives at K&K's Giving Tree within the 30-day timeline specified above, your exchange or refund will be processed in the original form of payment within 5-10 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from K&K's Giving Tree.
How to Return an Item
To return an item simply fill out a RMA form and you will receive a complimentary return label via email with further instructions.
For assistance please call us at 1-855-iShopKK (474-6755)